Introduction. Video consultation (VC) can improve access to specialist care, especially for individuals who live in rural areas that\nare long distances from specialist clinics. Aim. The aim of this study was to describe patientsââ?¬â?¢ experiences with specialist care\nvia VC encounters. Method. Interviews were conducted with 26 patients who had participated in a VC encounter.The data were\nanalysed using thematic content analysis. Result.The analysis resulted in two themes. The theme ââ?¬Å?confident with the technologyââ?¬Â\nwas constructed from the categories ââ?¬Å?possibilities and obstacles in using VC encountersââ?¬Â and ââ?¬Å?advantages and disadvantages of\nthe technology.ââ?¬ÂThe theme ââ?¬Å?personal satisfaction with the VC encountersââ?¬Â was constructed from the categories ââ?¬Å?support from the\nhealthcare personnel,ââ?¬Â ââ?¬Å?perceived security,ââ?¬Â and ââ?¬Å?satisfaction with the specialist consultation.ââ?¬Â Conclusion.The patients who did not\nthink that the VC was the best care still considered that the visit was adequate because they did not have to travel. An important\nfinding was that the patientsââ?¬â?¢ perceived even short distances to specialty care as expensive journeys because many patients had\nlow incomes. Among the patients who had more than one VC, the second encounter was perceived as safer. Additionally, good\ncommunication was essential for the patientââ?¬â?¢s perception of security during the VC encounter
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